A group of Democratic lawmakers said that a major student-loan company is denying some student-loan borrowers relief that they might qualify for.

Sen. Elizabeth Warren led over 20 of her Democratic colleagues, including Rep. Alexandria Ocasio-Cortez and Sen. Ron Wyden, in sending a letter Wednesday to the Consumer Financial Protection Bureau and the Federal Trade Commission urging an investigation into the student-loan company Navient.

In the letter, viewed exclusively by Business Insider, the lawmakers wrote that Navient’s process to cancel student loans for borrowers who said their schools defrauded them is “flawed, convoluted, and opaque,” and it may have resulted in borrowers being “improperly” denied relief they qualified for.

• Sen. Elizabeth Warren led over 20 colleagues in requesting the CFPB and FTC investigate student-loan company Navient.
• They said they’re concerned that Navient might be improperly denying defrauded borrowers debt relief.
• Navient said it’s committed to getting relief to borrowers, but the discharge process is still in its early stages.